Terms and Conditions

Cruise type

• Private Charter: The guest books the entire boat exclusively for their group, ensuring privacy and a tailored experience just for them.
• Cabin or Shared Cruise: The guest books one or more cabins (each accommodating up to two people per cabin) on a scheduled departure, sharing the boat with other travelers. The itinerary and destination are fixed in advance.

Capacity for charters & cabin cruises

Maximum occupancy: 8 guests or 10 guests (including 2 children up to 12 years old). Sleeping arrangements for children can be made in the Master Cabin and Master Deluxe Cabin on the sofa beds or baby cot.

*Please note that a surcharge applies. 

Cabin Types

• 1 Deluxe Master Cabin (double bed)
• 1 Master Cabin (double bed)
• 2 Deluxe Cabins (2 single beds convertible to double bed)

All cabins have A/C and en-suite bathrooms.

PAYMENT TERMS & BANK ACCOUNTS

1. Reservation

Reservation cannot be held without confirmation in writing by the guest. Therefore, any booking made by phone/whatsapp are temporary and will be cancelled if not confirmed in writing within 48 hours. Majik Indonesia Liveaboard  will issue an invoice once the booking is confirmed. A proforma invoice can be sent if required in order to help confirm the booking.

2. Payment terms

To guarantee your booking, payments must be received within the Payment terms below:

• For bookings done 60+ days before the Cruise Departure Date: 40% deposit of the total amount of the cruise is due within 7 days of the Invoice Date. This deposit is non-refundable unless booking replacement is found or given by the Majik Indonesia Liveaboard. Balance payment is to be settled 60 days before the Cruise Departure Date.
• For bookings done 0-59 days before the Cruise Departure Date: the full amount of the Cruise sold has to be settled within 7 days of the Invoice Date. If Majik Indonesia Liveaboard does not receive the payment in time, Majik Indonesia Liveaboard retains the right to cancel the booking and resell the spaces.

3. Additional Charges

Additional charges can be paid on board, before the end of the cruise, in cash, bank cards or by bank transfer, and are subject to the currency rate approved by the Cruise Director. If paid by bank transfer, the Guests bare the bank fees. If the amount due has not been received before disembarkation time, 1% penalty fee per day of delay may apply. Credit card payments are possible through payment link in IDR. Kindly note 3% fee will be applied for payment by credit cards.

CANCELLATION

1. From client side:

More than 60 days prior to departure, the non-refundable 40% deposit will be charged as cancellation fee.  59 – 0 days prior to departure 100% of the cruise price will be charged as cancelation fees. If the guest decides to postpone his cruise for the same period or portion, the deposits made can be used pro-rata to pay this future cruise depending on the price and availability. If the guest decides to cancel and Majik Indonesia Liveaboard is able to rebook the boat for the same period or portion, deposits paid may be refunded pro rata. If rebooking is not possible, no refund will be made.

2. From Majik Indonesia Liveaboard:

If Majik Indonesia Liveaboard is unable to deliver services specified in booking due to operational failures, alternative arrangements of equal or superior quality will be offered or full compensation of all costs directly related to the booked service. The guest may be charged for partially provided services. In case Majik Indonesia Liveaboard is permanently unable to deliver services specified in the booking due to circumstances beyond control, such as natural disasters, war, riots etc., the Legal Code Indonesia applies. Each will be considered according to its merit in order to find a commercially responsible solution for all parts.

Cancellations by Majik Indonesia Liveaboard or the client are to be in writing and acknowledged by both parties.

SPECIAL COVID-19 OR PANDEMIC CANCELLATION POLICY IF APPLICABLE 

During the covid-19 or any other pandemic, Majik Indonesia Liveaboard offers the possibility to reschedule cruises up to 24 months from the initial departure date, without additional fees, if one or more conditions listed below apply and subject to the yacht availability:

1. The Destination Country prevents the Guests from entering the borders because of the local regulations and restrictions, applicable to travelers coming from the Country of Origin, and/or,
2. The Country of Origin prevents the Guests from leaving, because of the local regulations and restrictions, applicable to travelers going to the Destination Country or to the Cruise Departure Place. 

If the guests prefer to cancel the cruise rather than postponing it, the following terms apply: 

1. Cancellation is requested by the Client 60+ days prior to the Initial Departure Date:  40% of the Total Cruise Price will be charged as Cancellation Fee,
2. Cancellation is requested by the Client between 0-59 days prior to the Initial Departure Date: 100% of the Total Cruise price will be charged as Cancellation Fee.

CHECK-IN / CHECK-OUT TIME

Check-in / Check-out from 6am to 11am on the start and end dates of the cruise. Please communicate with us or your agent, in advance any information related to your arrival / departure / hotel in the Passenger Form.

LIABILITY

Boating, Cruising, Diving, Sailing, Swimming, Snorkelling and other activities undertaken while with us with the highest standards of safety may still involve serious injury or even the loss of life. The user of our services understands and acknowledges both. In the absence of any negligence or breach of duty by the crew or owner of the Majik. your participation in this snorkelling or scuba diving trip is entirely at your own risk.

DIVE INSURANCES

Dive insurance is compulsory for scuba divers. We also strongly advise you to have adequate personal travel and baggage insurance to cover any eventuality, including charges arising should you have to cancel your holiday plans. Furthermore, Majik Indonesia Liveaboard cannot be held liable for matters such as baggage loss or damage, expense or inconvenience caused by delayed or cancelled transportation service, change of schedule, strikes or other conditions. Please check your travel insurance policy for your diving needs.

Our suggestion for travel insurance: chapkadirect.com, worldnomads.com or safetywings.com.Our suggestion for diving/travel insurance: diveassure.com, safetywing.com or DAN.

DISABILITIES

By sending deposit, the guest certifies that the guest(s) do(es) not have any mental, physical or other condition or disability that would create a hazard for him/her or other guests. Majik Indonesia Liveaboard reserves the right to cancel or withdraw any person as a member of the tour at any time.

ITINERARIES

Please keep in mind that the itineraries discussed prior to any cruise are sample itineraries and that daily programs are subject to change due to weather and sea conditions, availability of safe anchorage, government regulations and other factors. Every effort will be made to carry out the schedule as planned but program changes may occur during the cruise. If the duration of the trip is adversely affected shall Majik Indonesia Liveaboard refund the difference between the agreed tour price and the services actually provided.

PRICES

See above and all details on the proforma invoice or on the invoice sent as attachment to this document upon booking. Majik Indonesia Liveaboard has the right to increase Prices due to unforeseeable circumstances such as extreme Governmental fee changes or extreme petrol price changes.

DELIVERY

Majik Indonesia Liveaboard agrees to deliver the yacht at the port of boarding in full commission and in proper working order, having all licenses required for any jurisdiction within the area of cruise, outfitted as a boat of her size, type and accommodations, with full equipment inclusive of that required by law. We further agree to allow demurrage pro rata to the guest for any delay in delivery, unless caused by Force Majeure. Should it be impossible for Majik Indonesia Liveaboard to make delivery within 24 hours or to find a suitable replacement vessel, after the start of the cruise period (for any reason other than Force Majeure), the guest may cancel or reschedule this agreement. Deposits paid in advance shall be returned, in full by Majik Indonesia Liveaboard to the guest within 7 days without further liability to Majik Indonesia Liveaboard.

FORCE MAJEURE

Force Majeure is defined as any cause attributed to Acts of God, accidents, natural disaster, weather or other occurrences beyond the reasonable control of Majik Indonesia Liveaboard and not caused by Majik Indonesia Liveaboard negligence. No warranty is made as to the suitability of weather with respect to the cruise. If a Named Storm threatens or is forecast to threaten the expected location of the cruise as determined by the Captain or Cruise Director in his/her sole discretion, the Captain or Cruise Director shall have the option of terminating or cancelling the charter any time that he/she deems necessary. No refund is provided for cancellation due to Force Majeure.

COMPLAINTS

Shortcomings in our services during the cruise are to be reported immediately to our Cruise Director on board. If possible, the Cruise Director will try to find an appropriate solution. When the complaint cannot be solved on board, Majik Indonesia Liveaboard will settle the dispute to the best of our ability within 6 weeks after receiving the complaints in writing.

GUESTS INFORMATION

Majik Indonesia Liveaboard collects guests’ personal information in order to deliver the higher quality of services including diving services and to comply with applicable privacy legislation. A guest form will be sent to the Guests’ Leader / all guests by Majik Indonesia Liveaboard or the Agent, in order to collect information that is necessary to organize the cruise and comply with local regulations. Majik Indonesia Liveaboard should receive all guest forms and details 1 month before the cruise departure date, along with the copies of passports, covid-19 vaccination cards, diving insurances cards.